Maths Programs: Raising a dispute with maths software products

Important: This letter can be used as a guide. You must insert your own details where appropriate and delete any information that is not relevant to your situation. Always date your letters. Always keep a copy of the letter you send. Get legal advice if you do not understand.

[Your name and address]

[Write date here]

The Manager

[Name of company]

[Address]

RE: SALES CONTRACT NO/

I refer to the above contract.

I wish to raise a dispute about the above contract. A copy of this letter will also be sent to the credit provider.

I would like to raise the following dispute in relation to the goods:

e.g:

(a) The goods supplied to me under the contract are [faulty, unsuitable, etc]; and/or

(b) The goods are not of the expected quality; and/or

(c) The goods are not fit for the purpose that I intended.

and/or I would like to cancelt the contract under the guarantee.

e.g:

(a) The salesman told me that [insert details about what you were told in relation to the cancellation policy] I wish to exercise my right to cancel the credit contract and return the goods on the basis that I was told I could do so by the sales person when I purchased the goods.

[and/or] I would like to raise the following dispute about the alleged credit contract

e.g:

(a) The saleperson knew or ought to have known I could not afford the credit contract; and/or

(b) The salesperson did not tell me that there was interest.

I enclose the goods, [and/or] I want the goods removed from my premises as soon as possible.

Yours sincerely,

[name of person on finance and sales contract]

c.c.[credit provider]

Warning: This letter is information only and should not be relied upon as legal advice.