Insurance Sample Letter: Can’t pay my excess

Important: This letter can be used as a guide. You must insert your own details where appropriate and delete any information that is not relevant to your situation. Always date your letters. Always keep a copy of the letter you send. Get legal advice if you do not understand.

Date:

Insurance Company

Address

RE: Insurance Type:

Policy Number:

I refer to the above policy.

I confirm that you have agreed to pay my claim if I pay an excess of $____.

I am in financial hardship and I am unable to pay the excess in full. I am in financial hardship because (give reasons and some details, e.g. unemployment, illness, low income).

I am therefore writing to you to request that you pay my claim following receipt of this letter and that you (delete the option that is not applicable):

1. Have the excess deducted from the claim to be paid to me

2. Agree that I can pay the excess in instalments of $___ per month.

My request is made pursuant to the General Insurance Code of Practice, Section 54 of the Insurance Contracts Act and your duty of utmost good faith (Section 13 of the Insurance Contracts Act) .

I look forward to your confirmation in writing within 14 days, that the above proposal is acceptable.

Yours faithfully,

[Full name]

Warning: This letter is information only and should not be relied upon as legal advice.