GETTING HELP
EXTERNAL DISPUTE RESOLUTION
If you have a dispute with your lender, finance broker, rental company (goods or car):
Financial Ombudsman Service
Ph: 1300 780 808
GPO Box 3, Melbourne VIC 3001
Credit Ombudsman Service
Ph: 1800 138 422 Fax: 02 9273 8440
PO Box A252, Sydney South NSW 1235
If you have a dispute with a telecommunications provider:
Telecommunications Industry Ombudsman
Ph: 1800 062 058 Fax: 1800 630 614
PO Box 276, Collins Street West VIC 8007
If you have a dispute with your energy provider in NSW:
Energy & Water Ombudsman NSW
Ph: 1800 246 545 Fax: 1800 812 291
Reply Paid K1343, Haymarket NSW 1239
FREE LEGAL ADVICE AND FINANCIAL COUNSELLING
Specialist credit law advice (Community Legal Centres):
NSW – Consumer Credit Legal Centre (NSW) ph: 1800 007 007
ACT – Consumer Law Centre ACT ph: 02 6257 1788
VIC – Consumer Action Law Centre ph: 1300 881 020
WA – Consumer Credit Legal Service (WA) ph: (08) 9221 7066
Specialist Insurance Law Advice
Insurance Law Service (national) ph: 1300 663 464
Financial Counselling
To find a financial counsellor (or to talk to a financial counsellor) in NSW call the Credit and Debt Hotline: 1800 808 488
To find a financial counsellor in Australia go to www.afccra.org
Community Legal Centres
To find your nearest community legal centre go to www.naclc.org.au
Legal Aid
NSW – ph: 1300 888 529 (Law Access NSW) or at www.legalaid.nsw.gov.au
QLD – ph: 1300 651 188 or at www.legalaid.qld.gov.au
VIC – ph: 1800 677 402 or at www.legalaid.vic.gov.au
NT – ph: 1800 019 343 or at www.ntlac.nt.gov.au
ACT – ph: 1300 654 314 or at www.legalaidact.org.au
TAS – ph: 1300 366 611 or at www.legalaid.tas.gov.au
SA – ph: 1300 366 424 or at www.lsc.sa.gov.au
CONSUMER PROTECTION REGULATORS
Commonwealth:
Australian Securities & Investments Commission (“ASIC”)
ASIC is the Commonwealth regulator for credit, insurance, financial planning, investment and corporations.
Ph: 1300 300 630
www.fido.gov.au (for consumers)
GPO Box 9827, CAPITAL CITY IN YOUR STATE
The Australian Competition and Consumer Commission (“ACCC”)
The ACCC is the Commonwealth regulator for consumer protection and fair trading laws.
Ph: 1300 302 502
GPO BOX 3648, Sydney NSW 2001
State:
Office of Fair Trading (NSW)
The Office of Fair Trading has State responsibility for consumer protection.
Ph: 13 32 20
PO Box 972, Parramatta NSW 2124
