Consumer Credit Legal Centre (NSW) Inc. is a community legal centre specialising in financial services, particularly matters and policy issues related to consumer credit, banking and debt recovery. It is the only such Centre in NSW, and it has a particular focus on issues that affect low income and disadvantaged consumers.

Our goals are to:

• Assist consumers of financial services, particularly disadvantaged consumers, to effectively assert their rights and protect their legitimate interests.
• Promote consumer understanding of financial services regulation, policy and industry practice.
• Achieve redress for individual clients of the Centre.
• Promote reforms in regulation, policy and industry practice that will help create a fairer marketplace for consumers of financial services, particularly disadvantaged consumers.
• Achieve excellence in all aspects of the management and administration of a small community organisation.

In order to meet these goals, we:

• Provide information, legal advice and referral in relation to banking, credit and debt and related matters to consumers and community/welfare agencies.
• Provide ongoing casework services in relation to banking, credit and debt and related matters to consumers and community/welfare agencies. When appropriate, this can include legal representation at Tribunal or Court hearings, and/or advocacy through industry dispute resolution schemes.
• Conduct community legal education on and raise public awareness concerning regulation, industry practices and consumer issues in the areas of banking, credit and debt and other financial services. We also develop and disseminate community legal education resources, such as kits and fact sheets, to different target groups.
• Pursue pro-consumer reforms in financial services' regulation (including self-regulation), policy and industry practice through casework, campaigns, and participation in policy development and review processes.
• Develop and maintain the operation and management of the Centre.